Services
Customer Service
Customer service is one of the most important aspect/department within any organization. By outsourcing such an important and vital department to Sky`s customer service teams, our clients can be assured, of customer satisfaction and excellent standards of quality. With our 24/7 operational facilities, we can guarantee round the clock experts dealing with customer`s queries and feedback. Doctors , hospitals, banks, travel agents, chauffeuring vendors, and other professionals can benefit greatly from our cost effective and highly trained customer service team. They can ensure that every customer`s order, is dealt with on time and any queries are promptly handled.
Marketing
Our marketing strategy for our clients is simple yet effective. Every individual within our team is on the same page as far as product knowledge and marketing strategies are concerned. We endeavor to create a dynamic and concise plan to generate interest and entice potential customers to want more information about our clients service and eventually become their clients.
Virtual Receptionist Solution
In any office, the receptionist is the first point of contact. A smiling face and cheerful personality help in establishing a long lasting bond between the customer and the organization. We provide our customers with a cheerful and enthusiastic receptionist to greet their clients with a fresh face at any time, during the day. By means of a TV screen, the receptionist can perform duties of welcoming clients with a smiling face and answering phone calls without physically being there.
Helpdesk
Many tasks can, be handled without any fuss via, telephone and without the need to physically go anywhere. With bespoke training and product knowledge, our teams can monitor customer`s queries through email, telephone and fax ensuring an immediate response to almost every problem or query. Software and hardware developers can benefit greatly by utilizing the efforts of our teams, who are qualified and educated to handle all matters with ease and efficiency. They are available 24/7 without occupying your office space and can help your reduce overheads and expenses.
Tele marketing
Marketing is an essential part of a product`s success and can be, done through various different ways. It can often become an extremely time consuming and costly activity. We help establish our client`s targets and start to significantly, increase the amount of sales for any particular client by targeting masses in different areas using our dedicated and highly trained marketing teams. Using email or telephone, they can help lower your cost of marketing and selling, produce genuinely interested customers and help in strengthening the relationship between our client and their end-customers.
Dealer Locate & Referral Service
If you have offices in multiple locations or have dealers working on your behalf, you will require a dedicated department to handle queries related to the specific location and availability of different products and dealer locations. Through details and information provided, by you, our client, we let each customer know whichever dealer is closest to them.
Survey and data collection
Large organizations often require dedicated teams to carry out various surveys for a variety of purposes. We can carry out studies and researches and help you analyze and measure trends thus, helping you in forecasting and identifying important factors of your product`s demand, competence, and ranking. We can also help raise awareness for various different kinds of medical solutions, advancements, technological breakthrough, or help carry out studies indicating useful information that can be serve many purposes at a much lower cost.
Registration and reservation
Hotels, Airlines and many large service organizations require personnel to handle client registration or prior reservations. We can undertake these reservations and registrations by routing these important calls to our dedicated teams and help you save office space, cost and most importantly, valuable time. Every call is, handled with the utmost dedication and commitment and all relevant information is, passed to you, and back up is available on our servers at all times, for your review.
Back Office Service Solutions

There are many places where the need to have back office support is vital. Sky`s Back Office Support skills provide clients the flexibility to pick, and choose the methodologies, complete outsourcing service center processing, or an ideal blend of offsite solutions. Back Office Advantages
• Accelerate your back office needs
• Save your money
• Help you concentrate on more important matters
• Troubleshoot with product or service providers on your behalf
• Quick problem resolution

Order taking
Sometimes, the calls from different people to many manufacturers and retailers are simple to place a particular order and often these calls are lost because of the lack of focus or distraction. It can get extremely busy and costly to maintain a department for this, in house. We can take these orders on your behalf with all calls and information recorded and prompt follow-up. This ensures quality, efficiency, and timely handling of every order.
Emergency Response Service
There are many places, where an emergency response is required as valuable assets can be lost through lack of professional handling. Utilizing, our highly equipped facility, you can ensure 100% availability, 0% downtime and avoid losing important assets. Our agents can take these calls with complete confidence and respond immediately while contacting and relaying all information to the respective authorities and departments.
Medical Transcription
Medical transcription includes transformation of information from audio to text format for easy storage and documentation. We can lower the costs of this transformation and data storage to ensure that all sensitive information is, protected with utmost care and responsibility. Our agents are experienced Transcriptionists who perform this duty with ease and you will feel that difference, when you use Sky`s medical Transcriptionists. We will lower your costs and increase your efficiency no matter where you are, based and how much you spend.
E.M.R
Electronic Medical Records (E.M.R) is becoming increasingly popular in, today’s medical field. American legislation will soon feature the strict adherence of maintaining EMR thus enabling doctors and hospitals using it already, pioneers in this revolutionary way to store and maintain data and abide by data protection laws. Our teams manage all the sensitive information involved with utmost care and produce an E.M.R for you in a fraction of the cost that you would normally spend on it.